In this Field Notes episode of Fellow Talk, we sit down with James Warden, Chief Revenue Officer, to compare notes on what is shifting across consumer experience, technology, and regulated industries.
From struggling high streets to AI powered receptionists, James shares observations from a career spanning HP, Microsoft, and now the regulated gaming space. We talk about why it has never been harder to create meaningful experiences, yet never been more possible, and how AI can enable better service without replacing human creativity.
The conversation explores convenience, trust, regulation, and what small and medium sized businesses need to compete in an increasingly digital world. A candid discussion on why true consumer obsession still matters more than any new tool.
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